British Footcare Group
British Footcare Groupâ„¢
Feedback & Complaints
At British Footcare Group, we are committed to providing the highest standards of clinical care. Your feedback helps us continue to improve our services and ensure patient safety remains our first priority.
How to Reach Our Team
For general queries, please contact General Customer Services at customerservices@taylororganisation.org. For administrative matters, you may reach our Administrator at admin@taylororganisation.org. For clinical concerns, please contact our Clinical Lead and Head of Operations at maddisone@taylororganisation.org.
Complaints Handling Process
Raising a concern will not affect the care you receive. We aim to resolve all issues as quickly as possible. Complaints handling can take between 3 and 45 days depending on the nature and complexity of the concern. We will keep you updated throughout the investigation. If you are not satisfied with the outcome, you may request further review by senior management. All feedback and complaints are reviewed to improve our services and maintain high standards. As part of our commitment to operating under CQC‑aligned standards, we maintain a structured complaints and review process across all clinics.
Sharing Your Praise
If a member of our staff has done exceptionally well, we invite you to email us your praise. Your positive feedback is a wonderful way to recognise the hard work of our dedicated team.
Complaints & Feedback
Your voice helps us refine our clinical standards. We welcome all feedback as part of our commitment to patient safety and compassionate care.
Resolution Timeline
We take every concern seriously. Please note that the complaints handling process can take between 3 and 45 days, depending on the nature of the inquiry and the clinical review required. We appreciate your patience as we ensure a thorough and fair outcome.
Sharing Praise
Has a member of our team gone above and beyond? We invite you to share your positive experiences with us. Emails of praise are shared with our clinical and administrative staff to celebrate excellence and dedication to patient health.
What to Expect
3–45 Days
We aim to resolve all feedback thoroughly and fairly. Depending on the complexity and nature of the complaint, the handling process typically takes between 3 to 45 days. We will keep you updated at every stage of the review.
Direct Points of Contact
For administrative feedback, please reach out to our Administrator at admin@taylororganisation.org. If your concern is clinical or operational, contact our Clinical Lead and Head of Operations at maddisone@taylororganisation.org. For general customer services, email customerservices@taylororganisation.org.
Sharing Your Praise
We also value hearing about your positive experiences. If a member of our staff has done exceptionally well, we invite you to share your praise via email to our customer services team, so we can recognize their hard work.
Share Your Praise
Has one of our staff members made a positive difference to your experience today? We are incredibly proud of our dedicated team, and we would love to hear from you if someone has done particularly well. Your kind feedback helps us celebrate the compassionate care we strive for at British Footcare Group. Please share your uplifting stories directly with us via email.
General feedback can also be directed to customerservices@taylororganisation.org