British Footcare Groupâ„¢
Complaints & Feedback -Reviewing Our Services
British Footcare Group and FOOT CARE prioritise your health and satisfaction. We value all patient feedback, concerns, or formal complaints as they are vital for maintaining clinical safety, improving our service consistency, and ensuring the highest standards of care. Every submission helps us enhance our patient journey.
Contact Our Department
For general inquiries, reach General Customer Services at customerservices@taylororganisation.org. For administrative matters, email admin@taylororganisation.org. If your concern is clinical, contact our Clinical Lead and Head of Operations at customerservices@taylororganisation.org, ensuring you include 'FAO Clinical Lead' and your unique Case Reference and Patient Numbers in the subject line.
Formal Case Management Details
Upon receipt of a submission, we allocate a unique case reference number and link it to your patient ID. A written acknowledgment will follow, initiating a consolidated case file for all evidence, including clinical notes, photographs, and treatment records. To assist efficiency, please quote these reference numbers in all future correspondence. Our objective investigation reviews clinical records, appointment history, payment receipts, and staff statements. Please note, an open investigation does not reflect a final decision; all matters are judged on individual merits once evidence is full reviewed.
Submit Your Commendation
We take great pride in our dedicated team. If a practitioner or staff member at FOOT CARE has provided exceptional service, we invite you to share your praise via email to recognise their hard work and dedication to your foot health.
Admin Support
Patient Case Appeals
Your voice drives our improvement. We provide a professional and impartial review of every concern, ensuring you are treated fairly and kept informed.
Operational & Clinical Leadership
customerservices@taylororganisation.org
Investigation Times
We aim to acknowledge concerns promptly. While simple matters are resolved quickly, complex clinical reviews typically take between 10 and 45 days. We will endeavor to keep you updated if third-party information or extra clinical consultation extends this window.
Share Success
Has a FOOT CARE team member exceeded your expectations? Share your positive story to help us celebrate clinical excellence. Positive feedback is shared across the British Footcare Group to inspire our staff and recognize their commitment to patient wellness.
Process Steps
10–45 Day Window
Our process ensures a fair outcome through a systematic review of treatment notes, booking logs, and internal communications. Most cases conclude within 10 to 45 days. You can expect clear communication, respectful review, and a full explanation of findings once the investigation is complete.
Dedicated Contact Routes
Administrative feedback should be sent to admin@taylororganisation.org. Clinical or operational concerns go to our Clinical Lead via customerservices@taylororganisation.org. For all future correspondence once a case is open, please include your Case Reference Number and Patient Number to avoid delays in matching evidence to your file.
Recognise Excellence
We cherish hearing about your positive experiences. If a member of our FOOT CARE team has made a positive impact on your mobility or comfort, please email us so we can formally acknowledge their professionalism and hard work.
Send Us Your Praise
Have we made a positive difference to your life today? British Footcare Group is proud of our staff, and your kind words help us sustain a culture of compassionate care. Please email us your uplifting stories. Additionally, you may request copies of relevant treatment documents, invoices, or receipts to be retained alongside your case records for your personal files.
Routine feedback can also be sent to customerservices@taylororganisation.org